Ready to Order
Before you place an order, we’d love you to get to know our brand story, and highly recommend you taking a moment to review our profile, brand value and policies, to ensure our products and values align with your expectations.
Register an Account
To place your order, you’ll need to create an User Account. Then you can log in and start shopping!
An User Account lets you check your order placement, track past purchases, view order status, and save your billing and shipping info for faster and easier checkout. You can edit, update your account profile anytime after login.
To register an account, type in your email, create an user name and a secure password. Setup your profile with your email for receiving order confirmation, shipment status, also your contact number, billing address and shipping address are required for order delivery. Please ensure all information are accurate to avoid any mis-communications and /or delivery failure.
Order Placement
In product details page, choose the product size and select quantity, an estimated processing time will show up. Since products are all made-to-order, please note the products will not deliver immediately after order confirmation.
In order to have sufficient time to process your order, cut-off time for same day ordering is 12pm daily. Orders made after cut-off time will be treated as order made on the next day. You will find the earliest delivery date option on the Checkout page.
Step 1: Please add items to your cart, and then go to My Cart page to checkout.
Step 2: Enter your contact information, shipping address. Shipping cost will be calculated automatically based on your shipping Country and Postal Code.
Step 3: In the Order Summary column, choose Delivery Service between Standard and Express Shipping. All order will default with Standard Delivery, but we also provide Express Delivery with additional fee for urgent orders. You may pick your preferable delivery date.
Step 4: You may tick the checkbox and add a note to your order to let us know if you have any special requests and we will do our best to assist. Please note that special requests cannot be guaranteed. We will follow up and confirm with email.
Step 5: Once your order is placed, you will be redirected to the next page immediately to find your quick-pay details. An automatic email will also be sent to you with payment instruction.
**We will hold your order for 24 hours. In case there’s any late payment, the agreed-to delivery date will be postponed automatically.**
Payment
We accept Alipay, FPS, and Bank-in Transaction Payment. All prices are in Hong Kong Dollars.
Step1: Process the payment via –
Alipay Code
1. Open your Alipay App on your phone
2. Tap Scan on the home screen menu.
3. Point your camera and scan our QR Code.
4. Enter payment amount and order number.
5. Enter your payment password or use bio-metric confirmation to complete the payment.
6. Screen capture your transaction completed page for payment proof.
FPS ID
1. Open your mobile banking app.
2. Go to “Pay & Transfer”, “Transfer”, or the FPS service menu.
3. Input our FPS Identifier (ID)
4. Choose currency (HKD) and type in the payment amount
5. Check the masked name displayed on screen to make sure the money goes to CAD Home Freeze-dried
6. Authenticate the transaction using your mobile PIN or biometric security to complete the transfer.
7. Screen capture your transaction completed page for payment proof.
Bank-in with Bank Account Number
1. Bank-in by ATM transaction or your mobile bank app or banking website.
2. Follow the bank instruction, enter our bank number and the payment amount to complete the payment.
3. Remind you to keep a printed receipt for payment proof.
Step 2: Upload your transaction receipt to verify your payment
- Scroll down to the Verify Your Payment field in the middle of the page.
- Click to upload, or drag and drop your payment proof to the specific column, then click upload payment proof; or
- Click the “Send Payment Proof via Whatsapp”, and then you will be redirected to the Whatsapp chatroom, please send your payment proof there for verification.
- Once we have verified your payment, we will send an acknowledge receipt email to you for and your order will be processed right away. When your order is ready to dispatch, we will notify your again by email containing a tracking number, you may go directly to the official tracking page of the shipping company SF Express to check the live status (tracking service is not available for Macao purchase).
All products are made-to-order and order will be process right after your settlement, we DO NOT accept any change, cancel and/or refund after order is confirmed.
In case of any disputes, CAD Home Freeze-dried reserves the right of final decisions.
Payment
We accept Alipay, FPS, and Bank-in Transaction Payment. All prices are in Hong Kong Dollars.
Step1: Process the payment via –
Alipay Code
1. Open your Alipay App on your phone
2. Tap Scan on the home screen menu.
3. Point your camera and scan our QR Code.
4. Enter payment amount and order number.
5. Enter your payment password or use bio-metric confirmation to complete the payment.
6. Screen capture your transaction completed page for payment proof.
FPS ID
1. Open your mobile banking app.
2. Go to “Pay & Transfer”, “Transfer”, or the FPS service menu.
3. Input our FPS Identifier (ID)
4. Choose currency (HKD) and type in the payment amount
5. Check the masked name displayed on screen to make sure the money goes to CAD Home Freeze-dried
6. Authenticate the transaction using your mobile PIN or biometric security to complete the transfer.
7. Screen capture your transaction completed page for payment proof.
Bank-in with Bank Account Number
1. Bank-in by ATM transaction or your mobile bank app or banking website.
2. Follow the bank instruction, enter our bank number and the payment amount to complete the payment.
3. Remind you to keep a printed receipt for payment proof.
Step 2: Upload your transaction receipt to verify your payment
- Scroll down to the Verify Your Payment field in the middle of the page.
- Click to upload, or drag and drop your payment proof to the specific column, then click upload payment proof; or
- Click the “Send Payment Proof via Whatsapp”, and then you will be redirected to the Whatsapp chatroom, please send your payment proof there for verification.
- Once we have verified your payment, we will send an acknowledge receipt email to you for and your order will be processed right away. When your order is ready to dispatch, we will notify your again by email containing a tracking number, you may go directly to the official tracking page of the shipping company SF Express to check the live status (tracking service is not available for Macao purchase).
All products are made-to-order and order will be process right after your settlement, we DO NOT accept any change, cancel and/or refund after order is confirmed.
In case of any disputes, CAD Home Freeze-dried reserves the right of final decisions.